J ai donc commandé la robe sur alight SQamedi dernier et aujourd'hui je recois ce message. Est ce que qqn pourrait me le traduire et me dire qu est ce qu'il faut que je fasse?
"Thank you for shopping at alight.com. We have contacted the bank that issued your credit card. Your bank would not verify your billing information. Your order has been put on hold. We deal with hundreds of bank internationally and 99% of the banks gladly verify credit card information. Unfortunately, your bank is one of the few who refuses to cooperate with us. In order for us to confirm your information, we are requesting that you fax us a copy of a credit card statement that shows the same address that is on your order. We also need you to fax us a copy of your driver's license.
You can fax the information to us in the USA at 516-367-1184. You may also scan the items and email them to us. Once the requested information is received and confirmed, we will quickly ship your order. Once we have confirmed your information any future order will not he held for verification. I apologize for the need for these items and I appreciate your cooperation.
If you have any questions, comments or suggestions, please feel free to send us an e-mail. Thanks for shopping at alight.com.