:bad-words: :bad-words: :bad-words: :bad-words: :bad-words: :bad-words: :bad-words: :bad-words:
Je voulais acheter sur Alight 3 jeans.
Je choisis, machin, patin couffin, tout va bien et qu'est ce que je vois quand je reçois le mail récapitulatif de la commande ? ben qu'il y a un quatrième jean, tout moche, qui s'est ajouté... paf, 40 dollars de plus, en jeans et frais de port...
Forcément, j'envoie dans la foulée un mail à alight en leur demandant s'ils peuvent enlever ce jeans et si ce n'est pas le cas, je leur dis que je veux annuler ma commande... et là, paf, le fameux "Norman" me répond pas de problème, on enlèvera l'article. C'est dû à un bug du site...
Et tout à l'heure je reçois l'avis d'expédition et je regarde mon compte.. le quatrième jean est là et mon compte est débité :bad-words: :bad-words: :bad-words: :bad-words:
Du coup je proteste en demandant à "Norman" pourquoi ce jean est encore là et qu'est ce qu'il propose parcqe ue
je n'en veux pas
Ben il me prend carrément pour une c*nne : "Ah ben nan madame, c'était dans ta commande, l'entrepôt a du expédier la commande avant de recevoir mon mail...." :shock:
Je vous mets là dessous notre "correspondance"... désolée pour mon anglais plein de fautes mais ce type est d'une telle mauvaise foi que ça me fait encore une fois :bad-words: :bad-words: :bad-words: :bad-words:
Citation:Aujourd'hui à 16h45 :
Norman,
Please, don't act like i'm stupid : i wrote this mail to prevent you i did'nt want this item around two minutes after received the mail resuming the order. Are you trying to tell me that the employees of your warehouse manage to find items and to prepare the parcel post in less than two minutes ? waoooh i'm impressed.
But that doesn't solve my problem. You told me you would remove this item, you didn"t say "you would try" you said you would.
I'm used to buy a lot of clothes to alight, but if you don't try to find a solution - and i don't think you tried until now - this time will be the last time.
In France, when a seller makes a mistake as you did, it usually offer refund or offer a gift code to compensate. I can see that Alight does not do the same.
I'm waiting for your answer.
Calie
--- En date de : Mar 20.5.08, norman@alight.com <norman@alight.com> a écrit :
De: norman@alight.com <norman@alight.com>
Objet: RE: FW: order alight-com-142034 from alight.com
À: *********
Date: Mardi 20 Mai 2008, 15h54
Calie: I contacted our warehouse immediately after I received your email. If the warehouse was able to delete the item, they would have. The order must have been processed before the email arrived. The original order you placed had the last item on it:
h******
I apologize for any inconvenience.
Regards,
Norman
From: ******
Sent: Tuesday, May 20, 2008 5:33 AM
To: norman@alight.com
Subject: ****
Hi Norman
You said you would remove this item and you didn't ! i paid for it i i didn't want it ! i saw both my bank account and your mail about expedition. And the shipping cost for sending you back as almost the price of the jeans.
What do you purpose to solve this problem ?
thanks a lot,
Calie
--- En date de : Mer 14.5.08, norman@alight.com <norman@alight.com> a écrit :
De: norman@alight.com <norman@alight.com>
Objet: ****
À: *****
Date: Mercredi 14 Mai 2008, 16h04
Calie:
We will remove the item. The item must have been in your shopping bag from a prior visit to the site.
Please email me or call me at 516 367 1095 if you need any further assistance.
Thanks for shopping at alight.com!
Norman Weiss
Would you like to view only the items in stock in your size?
You now can!
You can access the size search feature by clicking on your size in the size
drop down menu located at the upper right of our home page. Click here to
begin:
www.alight.com
From: *****
Sent: Wednesday, May 14, 2008 4:25 AM
To: myorder@alight.com
Subject: Tr: *****
Hi !
i'm sorry but i have a problem with thise order: i didn't buy the last item (Blue Waters Jean 11990211 1 23.99 Color = Stonewash) it has been added to my order, i don't know how it s possible.
Can you cancel neither the order, neither this items and refund me the difference of price ?
thanks a lot
Calie
Je me souviens que des filles ont eu un problème avec lui mais je ne sais plus ni comment ça finit, ni où est le topic qui en parle....
vous pouvez m'aider ?
Merci beaucoup !
52 ans
1707